Privacy Policy
Compressed Air Alliance Pty Ltd (“we, us, our, Compressed Air Alliance”) respects and protects the privacy of our customers and website visitors.
This Privacy Policy is designed to let you know the types of information that Compressed Air Alliance Pty Ltd collects, any personal information that we share, the rights and choices you have in relation to your privacy, and details about how to make a request for the information we hold or a complaint if you feel we have misused your information.
This Privacy policy does not apply to personal information collected by Compressed Air Alliance Pty Ltd that is exempt under the Australian Privacy Act 1988, for example, employee records.
Please read this Policy carefully and contact us for any further information or questions about our use or collection of your information.
Commencement of Policy
This policy is dated April 2020.
Compressed Air Alliance Pty Ltd may update or vary this policy from time to time. Revised versions will be updated on our website: www.compressedairalliance.com.
Personal Information
The term “Personal Information” in this privacy policy means any information from which your identity is apparent or can be reasonably ascertained.
How we collect Personal Information
Compressed Air Alliance Pty Ltd collects Personal Information you voluntarily provide to us in face-to-face meetings, telephone calls, interviews, emails, website enquiries, business cards, and other documents or when you use our social media.
We do not collect Personal Information about you when you visit our website.
If we receive any of your personal or sensitive information from a third party, we will protect it as described in this Policy. We will take reasonable steps to inform you that we have received this information from a third party. We will also tell you about the type of information we have collected and the reason for the collection.
If you provide us with someone else’s personal information, you should only do so if you have their authority or consent to provide us with that information. You should also take reasonable steps to inform them of the matters set out in this Privacy Policy.
Purpose for collecting, holding, using Personal Information
Compressed Air Alliance collects, holds and uses Personal Information for a number of purposes including:
- to contact and communicate with you;
- to respond to requests or queries;
- to provide or enhance our services, products, training and advice;
- to conduct the effective management of our business;
- to verify your identity;
- for administration purposes including processing payment transactions;
- for recruitment purposes;
- for internal record keeping and analysis;
- to seek consent in relation to publications of reviews and testimonials;
- for market research, business development and marketing, including direct marketing.
- to invite you to seminars, events and functions which we think may be of interest to you;
- for any other purpose for which you have expressly consented to our collecting, holding, or using your personal information; and
- for any other purpose required or permitted by law.
You may opt out of further contact from us at any time by writing to us via email or post. Contact details are located at the bottom of this Policy.
Disclosing Personal Information to third parties
We will not disclose your Personal Information to a third party unless:
- we consider it necessary to disclose the Personal Information in order to properly perform our services for your benefit; or
- you have consented (expressly or impliedly) or requested your Personal Information to be provided to a third party; or
- we are required or permitted by law to provide information to a third party.
We do not disclose Personal Information to third parties for the purpose of allowing them to send marketing material to you. However, we may share non-personal, de-identified or aggregated information with select third parties for research or promotional purposes other than direct marketing.
Disclosure of Personal Information overseas
Depending on the nature of the engagement or the circumstances of collecting your Personal Information, Compressed Air Alliance Pty Ltd may disclose your Personal Information to entities overseas to fulfil the purpose for which the Personal Information was collected, or a related or ancillary purpose.
We may store, process or back-up your personal information on servers that are located overseas (including through third party service providers). These servers are commonly located in the United States of America, the United Kingdom, the Netherlands, Slovenia, Ireland, Germany and Singapore.
In some circumstances, Compressed Air Alliance Pty Ltd also uses third party contractors and suppliers to carry out its functions and provide services. These contractors and suppliers are typically located in China, Slovenia, Malaysia, South Korea and Canada.
Retention and storage of information
Compressed Air Alliance Pty Ltd holds Personal Information in secure and confidential files maintained in paper and/or electronic form. Sometimes Personal Information held by us is securely stored with third party data storage providers. We take all reasonable steps to protect Personal Information held by us from misuse, loss, damage, destruction, and from unauthorised access, modification or disclosure. For example, we use physical security and we restrict access to electronic records. However we cannot guarantee the security of Personal Information and do not accept liability if, despite our efforts, loss or damage arises from a failure to maintain privacy.
Accessing or correcting Personal Information
You can request access to your Personal Information. Such request must be made in writing to Compressed Air Alliance Pty Ltd. Please see ‘Contact Details section for details. Compressed Air Alliance Pty Ltd may charge reasonable costs for providing you access to your Personal Information.
If you believe that any Personal Information Compressed Air Alliance Pty Ltd has collected about you is inaccurate, not up-to-date, incomplete, irrelevant or misleading, you may request correction. If you wish for your Personal Information to be changed or corrected, please contact us using the contact information provided at the bottom of this Policy. To protect your privacy and the privacy of others, we will need evidence of your identity before we can grant you access to information about you or change it.
Privacy on our Website
You can use our website without telling us who you are or revealing other Personal Information. If you send us a contact or feedback form you do not need to identify yourself or use your real name. However, if you do not provide us with your Personal Information, we may be unable to perform certain services for you, e.g. failure to provide any contact details would result in us being unable to contact you.
Automatic collection of Personal Information on our Website
Cookies, web beacons and other technologies are used by Compressed Air Alliance Pty Ltd and its service providers on our website and through email to automatically collect certain types of information. The collection of this information allows us to customise your online experience (including tailored marketing), to improve the performance, usability and effectiveness of our online presence and to measure the effectiveness of our marketing activities.
Compressed Air Alliance Pty Ltd collects information on our website visitors collectively including the geographical location of your computer or mobile device, which sections of the website you visited, how long you visited the website and how you were directed to our website. This data is always used as aggregated, non-personal information. Compressed Air Alliance Pty Ltd utilises this information to improve and enhance our products and services and to improve your website experience. This aggregated information may be shared with our partners to provide them with an overview of how visitors use the site. This is done for the purposes of providing you with a more efficient site.
IP address
An IP address is a number assigned to your computer whenever you access the internet. It allows computers and servers to recognise and communicate with one another. Public IP addresses from which visitors appear to originate may be recorded for IT security and system diagnostic purposes. This information may also be used in aggregate form to conduct web site trend and performance analysis, and to enhance user experiences.
Cookies
To improve your experience on our site, Compressed Air Alliance Pty Ltd may use ‘cookies’. Cookies are an industry standard and most major web sites use them. A cookie is a small text file that our site may place on your computer as a tool to remember your preferences.
Cookies by themselves do not tell us your email address or otherwise identify you personally. In our analytical reports, we may obtain other identifiers including public IP addresses, but this is for the purpose of identifying the number of unique visitors to our web sites and geographic origin of visitor trends, and is not used to identify individual visitors.
By using the Compressed Air Alliance Pty Ltd website, you agree to the use of cookies. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of the Compressed Air Alliance website. You may deleted cookies from your device at any time.
Web Beacons
A web beacon is a small image file on a web page that can be used to collect certain information from your computer such as an IP address, the time that content was viewed, a browser type, and the existence of cookies previously set by the same server. You have the option to render some web beacons unusable by rejecting their associated cookies. The web beacon may still record an anonymous visit from your IP address but cookie information will not be recorded.
Compressed Air Alliance or its service providers may use web beacons to track the effectiveness of third party websites that provide us with marketing services or to gather aggregate visitor statistics and manage cookies.
In some of our newsletters and other communications, we may monitor recipient actions such as email open rates through embedded links within the messages. We collect this information to gauge user interest and to enhance future user experiences.
Links to third party websites
Compressed Air Alliance’s website may contain links to other websites. Please be aware that we are not responsible for the privacy practices of such other sites. When you go to other websites from here, we advise you to be aware and read their privacy policy.
Analytic tools
Our website uses Google Analytics, a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage.
By using this website, you consent to the processing of data about you by Google in the manner described in Google’s Privacy Policy and for the purposes set out above. You can opt out of Google Analytics if you disable or refuse the cookie, disable JavaScript, or use the opt-out service provided by Google- external site.
Compressed Air Alliance Pty Ltd also uses interfaces with social media sites such as LinkedIn, YouTube and others. If you choose to “like” or “share” information from this website through these services, you should review the privacy policy of that service. If you are a member of a social media site, the interfaces may allow the social media site to connect your visits to this site with other Personal Information.
Complaints
If you wish to make a complaint to Compressed Air Alliance Pty Ltd about our handling of your Personal Information, you can contact us by email or post using the contact information provided at the bottom of this Policy.
Compressed Air Alliance Pty Ltd will undertake to respond within 30 days. If the request or complaint will take longer to resolve, we will provide you with a date by which we expect to respond.
If you are not satisfied with the outcome of your complaint, you can refer your complaint to the Office of the Australian Information Commissioner.
Contact Details
If you have a query about this Privacy Policy, would like to opt out of marking material from us, wish to access any of your personal information held by us, seek a correction to your personal information held by us, or make a complaint regarding our Privacy Policy, please contact us directly at:
Compressed Air Alliance Pty Ltd
Postal Address: 1 Arthur St, Dee Why NSW 2099, Australia
Telephone (Australia only): 1300 558 526
E-mail address: sales@compressedairalliance.com